What is the upgrade path for Hyperic HQ under the new tcruntime 2.1.0? Under 2.0.0 you could download an installer bundle that had Hyperic HQ, the Hyperic Agent, and tcruntime. You could also download a "managed" node that had tcruntime and the agent. I know the "managed node" version has gone away now, I get that. I just don't get what we're supposed to do to "upgrade" Hyperic to go along with the tcruntime 2.1.0 or where we're supposed to get the agent to upgrade with.
I should say, yes we're using the official, commercial version of tcruntime. We have *not* purchased Hyperic as a separate product however.
"I just don't get what we're supposed to do to "upgrade" Hyperic to go along with the tcruntime 2.1.0 or where we're supposed to get the agent to upgrade with."
The packaging is simpler now. The tcRuntime (Tomcat) portion is in one package, and the Hyperic HQ server in another package. The agent is in a third package.
tcRuntime
Hyperic HQ Server
Hyperic HQ Agent
So you grab the package(s) you need.
To upgrade the HQ Server grab the HQ 4.5 Server download and follow the upgrade instructions. Then you can "push" an agent upgrade directly from the HQ dashboard, or you can upgrade the agent manually by installing the 4.5 agent and removing the older agent.
To upgrade the tcRuntime, see the instructions in the doc here:
If you have any issues let me know, and please use our support portal.
I get that part. I understand that the agent isn't "part" of the download for tcruntime anymore. That there isn't a "special" HQ/agent or "managed node" download now. What I'm getting at is where do you get the "equivalent" of the HQ EE that "comes with" tcruntime 2.0.x, but for using with tcruntime 2.1.x? I know you can download the "basic" version of HQ and the agent at the Hyperic site, but I'm guessing (maybe I'm wrong) that you would lose functionality if you tried to use that (since you'd be going from EE down to Open Source Edition). The documentation isn't very clear and I'm not finding anything in the support portal. I do have a ticket open over there. I was just trying to share the knowledge with other commercial users without them having to dig around and/or wait for a ticket to be resolved like I am. To be fair, support is good about getting back to you quickly. Just "covering the bases" here.
No worries. Sorry for the confusion. The forum is a fine place to discuss this, I just didn't want you to have to wait for me to reply to get help...
Starting now with HQ 4.5 there is only one distribution of HQ EE. So customers who are licensed for tcServer should see both "SpringSource tcServer Subscription" and "Hyperic HQ Server Subscription" under the licensed downloads are of the customer portal. (see screen capture attachment).
So today and going forward there is no "equivalent" of HQ EE for tcServer. There is just HQ EE and it ships with the tcServer plugin included.
Hope that helps,
Dan
Last edited by dcarwin; Nov 9th, 2010 at 06:16 PM.
Reason: shpelling
But if we haven't explicitly purchased HQ as a separate product, then what? What I mean is, there was an HQ that "comes with" tcruntime under 2.0.0, but I know there is/was *also* HQ as a separate product. I do get that there's no distinction now, that the one was a "special" packaging of HQ for Spring, but that with the new HQ that's already bundled.
If you haven't explicitly bought HQ EE, then are you supposed to just "upgrade" using the plain open-source HQ? If that's true, then don't you lose the "EE" functionality? Or is there some download on the products page (within the support portal) that I'm missing maybe? I know we don't have a "Hyperic HQ Subscription" like you show in the picture.
"But if we haven't explicitly purchased HQ as a separate product, then what?"
tcServer includes HQ EE in its license. If you purchase tcServer, you get HQ EE to manage/monitor your tcServer platforms.
"What I mean is, there was an HQ that "comes with" tcruntime under 2.0.0, but I know there is/was *also* HQ as a separate product. I do get that there's no distinction now, that the one was a "special" packaging of HQ for Spring, but that with the new HQ that's already bundled."
Yes - HQ EE comes with tcServer - for those platforms where you run tcServer.
Yes - HQ EE is also licensed separately to monitor other platforms.
The download is the same in both cases. What will differ is your license key.
For example: If you have ten platforms running tcServer you will get a license key that allows HQ EE to monitor those ten platforms where you have licenses tcServer. If you also have four platforms running databases that you want to monitor, then you add four licenses of HQ EE to your ten of tcServer. You will get a license key from support for fourteen platforms of HQ EE. Ten of those are for the tcServer platforms and four for the non-tcServer platforms.
"If you haven't explicitly bought HQ EE, then are you supposed to just "upgrade" using the plain open-source HQ?"
No. You get HQ EE included with tcServer - to monitor your platforms where tcServer is running.
Hyperic HQ EE under tcruntime 2.1.0?
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