AMS Console Throws Unauthorized Exception - Server Configuration Action

[jdevine]

I've just installed and Agent, AMS Server, and tcServer on my local machine. Everything seems to be working until I attempt to view the Application Management or Server Configuration tabs for my tcServer.

When I drill into these tabs, I see:
Agent exception occurred on <myhost> tc Server <myserver>: Unauthorized

In my AMS server logs, I see:
2009-09-10 13:32:44,743 INFO [http-0.0.0.0-7080-1] [org.hyperic.hq.agent.client.AgentConnection] 10.46.104.197 -> hyperic.livedata.getData
2009-09-10 13:32:44,837 WARN [http-0.0.0.0-7080-2] [com.springsource.ams.tcserver.serverconfig.web.ser vices.SettingsLoaderImpl] Unable to load Settings for '2:10008', 500 Agent exception occurred on <myhost> tc Server <myserver>: Unauthorized

Any ideas?

Thanks in advance.

[Jason Konicki]

I've just installed and Agent, AMS Server, and tcServer on my local machine. Everything seems to be working until I attempt to view the Application Management or Server Configuration tabs for my tcServer.

When I drill into these tabs, I see:
Agent exception occurred on <myhost> tc Server <myserver>: Unauthorized

In my AMS server logs, I see:
2009-09-10 13:32:44,743 INFO [http-0.0.0.0-7080-1] [org.hyperic.hq.agent.client.AgentConnection] 10.46.104.197 -> hyperic.livedata.getData
2009-09-10 13:32:44,837 WARN [http-0.0.0.0-7080-2] [com.springsource.ams.tcserver.serverconfig.web.ser vices.SettingsLoaderImpl] Unable to load Settings for '2:10008', 500 Agent exception occurred on <myhost> tc Server <myserver>: Unauthorized

Any ideas?

Thanks in advance.

JDevine,

Do you have other AMS agents running on the system? The only time I have seen this is when the authentication token from the agent is incorrect.
Please verify no other agent is running, shutdown this agent, delete the data directory under the agent-home. Restart the agent and reconfigure it with the AMS server.

HTH,

Jason

[jdevine]

That worked. It looked like it was related to how I was configuring the agent.

I was attempting to use 127.0.0.1 for both questions below.

When I changed my answers to below, it worked fine.

What is the AMS server IP address? 127.0.0.1
What IP should AMS use to contact the agent? <actual>

Thanks again.